Refund policy

Returns and Exchanges (if applicable)
Your satisfaction is our priority! Unfortunately due to the custom, made-to-order, and consumable contents of these products *ALL SALES ARE FINAL*.

Our products contain food, water, and first-aid and due to health and safety concerns cannot be returned. Since we cannot resell consumable items such as food, water, or first-aid, no refunds can be issued for such items.

Sale and Discounted Items
All sales are final for: sale and close-out items, or discounted items when using a promotion code.

In some cases, we may exchange items if they are reported defective or damaged on their arrival. If you need to report a problem and exchange the item, send us an email at *We must be notified no later than 5 days of their arrival.* We will respond with instructions how to proceed.

Return Shipping
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee we will receive your returned item. Tracking and Insurance is highly recommended!

*Please note: Preppi products are intended to only aid during the period immediately following a disaster or emergency event. By purchasing these products you are aware the food, water, first-aid and other contents provided in Preppi products are only aids in emergency preparedness and cannot guarantee survival or freedom from injury. Do emergency preparedness research, make a plan and assure everyone in your household is educated on what to do in the event of an emergency. If an event occurs and you need help contact the appropriate authorities immediately.